At nsw truck recycle we strive to provide a transparent and fair process for our valued customers. Regarding our call-out and cancellation policy, we kindly request our customers to be mindful of our drivers’ time and resources. In the event that our drivers travel to a customer’s location and they decide to cancel the transaction or not sell their vehicle, a nominal call-out fee and cancellation fee may apply. This fee is intended to cover the costs associated with dispatching our team and ensuring their time is respected. We believe in open communication and encourage customers to reach out promptly if they need to cancel or reschedule their appointment. Your understanding and cooperation allow us to maintain efficient and reliable services for all our clients. If you have any questions or concerns about our policies, feel free to contact our customer service team.